The Prince Hotel is delighted to get back to business and we whole-heartedly thank you for your ongoing support. We continue to monitor and follow the latest advice regarding coronavirus (COVID-19). The safety and wellbeing of our guests and our team remains our number one priority and we are managing the situation as follows:
All Victorian hospitality venues are regulated and governed by the Victorian Food Act 1984. A major part of this Act is the personal hygiene standards which The Prince Hotel team practice and apply in their day to day roles.
In addition to the above, The Prince Hotel will be increasing our vigilance around housekeeping standards and all front of house services. This includes:
Increased cleaning: our team follows a rigorous sanitising and disinfecting plan, focusing on all shared surfaces including counters, tables, door handles, desks, chairs, telephones and bathrooms, which all staff have been trained and instructed to follow.
Hotel room keys will be disinfected before and after use by each guest. Daily room service during hotel stays will be on request basis only.
Reduction or removal of shared touchpoints: The removal of communal and self-service equipment, laminated menus that are cleaned between each use, encouraging contactless payments from our guests, encouraging online and phone bookings to minimise contact.
Physical distancing: Encourage physical distancing throughout the venue, encouraging guests to maintain safe distance of 1.5metres, providing physical barriers and floor markings; and limiting dine-in service to table service only (i.e. no communal self-serve stations). The location of tables in both Prince Public Bar and Prince Dining Room has been carefully considered to ensure it aligns with social distancing guidelines, minimising person to person contact.
MONITORING GUEST NUMBERS
The Prince Hotel will carefully monitor guest numbers in Prince Dining Room and Prince Public Bar to ensure we remain within the latest guidelines.
CAPTURING CONTACT INFORMATION
Government guidelines state that venues must request that each person who attends provide their first name and a contact phone number to allow for contact tracing.
Venues must keep a secure record of those details, the date and time at which the person attended the facility, and the dining area/room and table number at which they were seated. Records will be securely stored and safely destroyed after 28 days.
Staff who are feeling unwell or show signs of illness have been advised to stay at home and only return to work with a doctors certificate certifying they are fit to return to work. Furthermore, we have implemented a strict 2 week self-quarantine for team members showing any symptoms of the COVID-19 virus, and again a certified medical clearance will be required prior to returning to work.
Staff temperatures will be taken at the beginning of each shift and anyone recording a fever will be sent home.
The Prince Hotel is committed to transparency and will ensure any potential cases of contamination are communicated with the correct authorities as required.
We ask our guests to wash your hands frequently with either an alcohol-based hand sanitiser or soap. Hand sanitiser is available throughout the venue for customer use and guests are encouraged to wash their hands thoroughly on a regular basis.
Symptoms of COVID-19 can include fever, cough, sore throat, fatigue or shortness of breath.
If you are showing any of the above symptoms and have recently returned from an overseas trip, or been in close or casual contact with a confirmed case of COVID-19 please contact your GP immediately.
Self-assessment guidelines are available on the Coronavirus section of the DHHS website.
BOOKINGS AND CANCELLATIONS
During these uncertain times we understand your plans may change.
Hotel booking cancellations made 24 hours or more in advance incur no fee. For those who cancel within 24 hours, we will provide a credit for use on a future stay.
Given the strict dining capacities we ask customers with restaurant bookings to provide us with as much notice as possible regarding cancellations.
We will closely monitor the advice given to us from experts within the health organisations to ensure safety for all.
Our processes will evolve where necessary as we continue to closely monitor the COVID-19 situation.